Print This Page

Legal Info > Shipping Policies

Any product purchased on Afridimension Galleries websites, including afrigalleries.com, will be delivered to you on time and safely packaged. Please read all points below to familiarise yourself with the shipping information and policies.

  1. Commencement of Shipment
  2. Packaging
  3. Shipping Destinations and Delivery Time
  4. Order Processing
  5. Air Freight for Bulk Orders
  6. Postal and Courier Services
  7. Calculation of Total Prices
  8. Import Duties
  9. General Terms of Service, Your Acceptance of These Terms and Questions

1. Commencement of Shipment

Successful authorization is needed of the customers credit card, or validation of money transfer or cheque, before shipping will commence.

Back to Top

2. Packaging

All items are carefully packaged before shipping to prevent damage during transport:

Each product is packed in a sturdy cardboard box.
Strong packing tape prevents the whole package from being torn.
If delivered items are not in a good condition, you are welcome to return them for a full refund. Please read our Returns&Refunds Policy.

Back to Top


3. Shipping Destinations and Delivery Time

We are able to ship our products to all geographical locations.

Ordered products are shipped by Airmail (average time of shipment: 2 to 6 weeks):

Delivery time by airmail depends on:

Your location (country):
- The frequency of flights to your country or the route the parcel must follow
- Effectiveness of postal services in your country
- Strictness of custom control in your country
The overall load of work of different postal services at a given time of the year (for example, during Christmas or Easter periods postal services are usually busier)
Order Processing (see below in Point 4)

Back to Top


4. Order Processing

Delivery time will depend on order processing. All products displayed for sale on Afrigalleries.com website are in stock, i.e. available for immediate delivery, but we need maximum 1 working day to prepare them for shipment (packaging, addressing, printing invoices, delivery to postal office). In practice it means that an ordered item will be dispatched only the following day after we receive confirmation of your order, supposing that the following day is a working day (not a holiday).

The total time of shipment will be then a simple calculation:

Total Time of Shipment
=
order processing time (1 day)
plus
average time of delivery by Airmail

Back to Top

5. Air Freight for Bulk Orders

Large orders may be shipped by air freight to your nearest airport where they are collected and custom cleared by the customer. This works out to be cheaper for the quantity. For bigger orders the mode of shipment will be discussed with each customer.

Back to Top

6. Postal and Courier Services

UPS and PostNet will look after safe and efficient dispatch of orders by airmail. Click in the icons below to visit their websites:

PostNetUPS

Back to Top


7. Calculation of Total Prices

The price displayed by each product includes Airmail fees - it is the total cost due by you.

Back to Top

8. Import Duties

You may be subject to import duties or taxes, which are levied once the parcel reaches your country.

Additional charges for customs clearance must be borne by you - we have no control over these costs and cannot foresee what they may be. Customs policies vary widely from country to country - you should contact your local customs office for further information.

When ordering from overseas, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Each package will be accompanied by a custom form (for example an air waybill). Customs forms for all international packages list the value of your order's contents by product type. For example, our products will be listed on the form as follows:

African Arts Value: US$1,000.00

Back to Top


9. General Terms of Service, Your Acceptance of These Terms and Questions

All Afridimension Galleries shipments are subject to the points below. Customers ordering from Afridimension Galleries agree to comply with the points listed below, or otherwise not hold Afridimension Galleries responsible for the loss or damage of shipped merchandise.

It is the responsibility of the Afridimension Galleries customer to specify a shipping address where they can guarantee secure receipt of their shipment.
Afridimension Galleries, PostNet, UPS and other couriers are not responsible for loss or theft of shipments after confirmed delivery to the address specified by the customer.
If it is not possible for a shipment to be securely delivered to a residential address, the customer should instead specify the shipping address of their place of work, or other business office open during normal business hours.
Afridimension Galleries may specify "signature required" on UPS or other courier shipments. It is the responsibility of the customer to provide an address where they or someone they trust will be present to sign for and receive the package.
If having someone other than the intended recipient sign for a package results in the customer not receiving the package, Afridimension Galleries and the courier cannot be held responsible.
If there are special instructions regarding an Express shipment delivery, i.e. "leave package at Apartment Building office if not at home", the customer must specify these instructions in their order.
If you have arranged with a courier to waive signatures at your address, Afridimension Galleries and the courier cannot be held responsible for shipment loss, theft or damage after confirmed delivery.
If an incorrect address or other incorrect information is supplied by the customer (for UPS or PostNet shipping) and results in additional shipping fees, Afridimension Galleries reserves the right to separately bill those fees to the customer.
When shipping rates increase, Afridimension Galleries will ship by the best and fastest alternate shipping service covered by the shipping cost already paid by the customer.

By using any of the Afridimension Galleries Sites, you signify your acceptance of our Shipping Policies. Your continued use of the Afridimension Galleries Sites following the posting of changes to these terms will mean that you accept those changes.

If you have any questions regarding our shipping policies, please send an E-mail - click here.

Back to Top

(Last modified on September 30, 2004.)



   Copyright © Afridimension Galleries (Pty) Ltd  Terms | Privacy Policy | Security Policy | Shipping | Returns & Refunds | Shopping Instructions